To set your clients up for success and establish a long-lasting relationship, it’s imperative to understand their emotions during kickoff.
In this episode of The Agency Blueprint, I talk about things you need to do to build a successful relationship with a new client. I explain how to build clarity on a lot of things including; communication and client information to avoid misalignment.
Tune in to learn where client-agency relationships go wrong and how to avoid it.
Key Questions:
- Are you aware of your client’s emotions during the kick-off to help you build a phenomenon relationship? (0:40)
- What’s your process of transferring your clients’ information to all your team members? (13:48)
- How do you inform your clients about the roles, responsibilities, and communication standards? (15:58)
What You’ll Discover:
- How to set up an introduction framework between your client and your team [2:13]
- Have smart goals to help you measure the success of a client’s project (4:00)
- The step-by-step process of how to execute the plan (5:10)
- How to set up a clear understanding for the client on how to work with you [8:45]
- How to clearly lay out the framework of the project’s timeline to avoid misalignment [11:04]
- How to manage and transmit clients’ information to every member of your team (13:48)
- How to outline roles, responsibilities, and communication standards to your client (15:58)
