Season 9 | Ep 105 | Operational Creative Process with Juliana Marulanda

How do you process-orient to avoid project issues and quality decrease? Do you know that the only way to scale is to have a process? Having a centralized system in place is the only way to ensure you have an operational creative process.  

In this episode of The Agency Blueprint, I’m joined by Juliana Marulanda, a business operation expert, speaker, and the founder of ScaleTime. She has over 13 years of experience across Wall Street, the non-profit sector, technology startups, and family-owned businesses; she now helps service-based businesses.  

Listen in to learn how to correctly scope a project and onboard a client in a way that aligns to avoid any potential background project issues. You will also learn about the different systems to bring together to ensure you maintain your service quality and reputation as you grow.  

Key Questions:   

  • [01:30] What would you say is happening in the background and the typical root cause of project issues? 
  • [23:40] How do you go about getting team buy-in and getting the team to follow the new process?  

What You’ll Discover:  

  • [02:00] How to correctly scope a project and onboard a client to align and avoid potential background project issues.  
  • [10:52] The benefits of including clients in the project process and educating them about the project.   
  • [17:05] The importance of having a process and centralizing everything in place to ensure you stick to what you’ve agreed with a client.  
  • [24:30] Power and change – how to get the team to follow a new working process without resistance. 

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