Do you find yourself dealing with untimely projects and client incoordination? At the core of avoiding situations like these is proper communication.
In this episode of The Agency Blueprint, I share the types of stages to consider implementing in your processes to avoid client incoordination and untimely projects. I explain the importance of communicating client responsibilities and having inclusions and exclusions to avoid ambiguity.
Listen in to learn the importance of consistently reminding your client of the progress and consequences of their project!
Key Questions:
- [03:00] Are you communicating client responsibilities or are you afraid of it resulting to a, no?
- [05:40] Do you have inclusions and exclusions in your scope of work to avoid ambiguity?
- [07:06] What does your client onboarding call look like, is there a clear understanding of everything to everyone involved?
What You’ll Discover:
- [03:00] Client responsibilities - communicate all the things the client has to do to allow you to be successful.
- [05:40] Have inclusions and exclusions – list what you will and won’t do to avoid ambiguity.
- [07:06] The onboarding call – covering the outcomes and objectives and then listing the action steps.
- [09:25] The ongoing management – have someone in your team to consistently remind your client about progress.
- [12:09] The importance of consistently reminding your client of progress and the next phase of the project.
