Season 8 | Ep 92 | Challenges that Agencies Face at Different Stages of Growth with Phil Case

Different stages of growing an agency face different challenges. What sort of challenges are you facing at the stage of growth you’re in right now and how are you handling them? The effort and pressure that you experience at these stages are what allows you to find your way and success.  

In this episode of The Agency Blueprint, I’m joined by Phil Case, President and Chief Client Officer at Max Connect Digital where they are focused on providing real value to clients in the form of business results and revenue growth. He has over 15 years of experience creating curated marketing strategies for top global brands.  

Listen in to learn about smart leadership, talent development, process documentation, and much more!  

Key Questions:   

  • [01:37] What sort of things have you experienced at different stages of agency growth and the distinction between each? 
  • [07:00] How do you influence those that you recruit to be their best selves and to develop leadership, passion, and vision?  
  • [13:13] As you were growing the team, how did you prioritize your time and the investment into team members?  

What You’ll Discover: 

  • [01:42] The exhausting stages of a digital agency and the struggle it can be when you’re everything to your business.  
  • [06:19] How to develop a leadership team to make a difference in the growth and future of your agency.  
  • [09:30] How finding, recruiting, and retaining top talent can make a difference in propelling your agency’s success. 
  • [13:39] The importance of documenting processes for easier delegation so you can focus on other growth activities.  
  • [20:02] How to be the leader who coaches and supports their team and leans into the unknown.  

Connect with Phil: